Customer Care

All sales are subject to Toss Designs final approval.

Shipping / Online Orders

Toss Designs website orders are processed Monday through Friday (Pacific Coast Time) not including major U.S. Holidays. Order placement can take 1-7 business days to process and ship out. In an event where an order is placed on hold, we will contact you within one business day. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.


If you are not satisfied with your online purchase, please follow our guidelines for returns:

Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

No In-Store Returns

Follow up with all online order returns at
Toss Designs Retail Store Locations DO NOT accept online order returns/exchanges.

Damaged/Incorrect Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.


If you would like to exchange an item for another color or size, please contact us via email or phone 415-721-1037 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). We will ship the exchange to you at our expense (does not apply to international orders).

Returning Merchandise

All returns require a return authorization from Toss Customer Service. For goods damaged in transit, packaging must be kept to substantiate any claims made against carrier.

Tips on sending your return package:

Your return will be processed within 2-5 business days of receipt. If you have an inquiry on Returns/Exchanges, call 415-721-1037 or e-mail us at

International Orders/Returns

For International/Hawaii/Alaska/Puerto Rico Orders email us at The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

Contact Us

If you have any questions or concerns, feel free to drop us a line.

Telephone:   415-721-1037
Ship To / Mailing Address:
Toss Designs
343 San Anselmo Ave
San Anselmo, CA 94960